At PEP VAULT, we are committed to providing a reliable and efficient shipping experience. Every order is carefully processed, securely packaged, and dispatched with attention to quality and accuracy.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location and the selected shipping method.

  • Domestic Orders: 2–5 business days
  • International Orders: 5–14 business days

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the selected shipping service.

Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

Order Tracking

Tracking information will be provided once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. PEP VAULT is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to assist in locating your shipment whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and products. We will review your request and work toward an appropriate resolution.

Research Use Notice

All products sold by PEP VAULT are intended for laboratory and research purposes only and are shipped in accordance with our quality and packaging standards.