Last Updated: 6/28/2026

At PEP VAULT, customer satisfaction is important to us. We are committed to providing premium research products and professional service. Please review our refund policy carefully before placing an order.

Refund Eligibility

Refunds may be considered only under the following circumstances:

  • You received an incorrect product.
  • Your order arrived damaged during shipping.
  • Your order was not delivered due to an issue caused by us.

To request a refund or replacement, please contact us within 48 hours of receiving your order and provide your order number along with clear photos (if applicable).

Non-Refundable Items

For safety and quality assurance reasons, we cannot accept returns or issue refunds for:

  • Opened or used products.
  • Products damaged due to improper handling or storage.
  • Orders placed with incorrect shipping information provided by the customer.
  • Products returned without prior authorization.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery. After reviewing your request, we may offer a replacement, store credit, or refund where appropriate.

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the return is the result of an error on our part, such as an incorrect or damaged item.

Research Use Notice

All products sold by PEP VAULT are intended for laboratory and research purposes only. Customers are responsible for ensuring compliance with all applicable laws and regulations regarding the purchase and use of these products.

Contact Us

If you have any questions about this Refund Policy or need assistance with your order, please contact our customer support team through our Contact Us page. We’re here to help.